Position Title: Receptionist/Level 1
Employee Status: Non-Exempt
They need to be able to coordinate, integrate and represent all facets of patient services. Meet and greet patients and make them feel welcomed and relaxed. Answer the telephone, schedule appointments, communicate with patients regarding financial and scheduling options, maintain patient records, and coordinate patient flow. Manage and control the daily, weekly, and monthly schedule and monthly patient care and collection goals. Compile data and maintain business records and reports. Assists patients in determining insurance eligibility and counsels patients regarding insurance. Communicates with insurance companies regarding claims and is able to thoroughly explain treatment and options available to the patient’s parents and/or guardian. Associate needs to be able to maintain the visual appeal of the front office by making sure that the desktops are clean and organized, items on the shelves are neat and presentable, and the waiting area is properly maintained and clean with working game systems/controllers and televisions that are consistently playing children friendly movies.
To perform this job successfully, the individual must be capable of performing each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.